2 YEARS OF FRUSTRATION

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We have just dropped wildblue and as we were doing this
the representative we reached had trouble finding our
wildblue account. They could not find us by the email
address we had with them nor could they find us with
our wildblue account numbers.

We told them this was the reason we were dropping their poor
wildblue satellite Internet service because we were rarely
able to make use of it. ( 2 years of frustration! )

They said that if we wanted to sign up for the wildblue satellite Internet
service, it would not be possible because it was not available in our area!

I will never touch any satellite internet service again.
I hope that we can someday see our phone company
provide DSL service or the local cable company reach
an additional 2 miles to get to us. There are nearly
300 other people who would sign up for cable tv service
along with us. We could then add Roadrunner internet
service as so many of my friends and co-workers enjoy.

Why did wildblue install our dish and take over
$2000.00 of our money for this service which they
admit is not available to us???

Why are there several other homeowners near to us
in all directions that have wildblue satellite Internet service??

Will wildblue refund all of our money which they have
ripped off from us??

I noticed the lights on the wildblue modem and watched
my Netmeter graph for about an hour after we canceled our
service and the first thing I saw was that the lights did
nothing unusual. The next thing I witnessed was that my
Netmeter graph indicated at next to the highest data speed
level that it ever has. Most all of the time when we were even
able to use wildblue, it rarely exceeded 3 to 4 times our dialup
download speed and never gave us as fast an upload speed as
our dialup. I guess they had to activate our service temporarily
in order to un-authorize our modem.

One of the reasons we dropped wildblue was that we could not
connect to the internet at the time we called to end our now
expired contract.. But when they needed to de-authorize our
wildblue modem, they suddenly activated it and at a much higher
speed than we ever were able to use to surf at except for
1 single time when it worked at the speed we were paying them
for.( Except for nearly 10 minutes, 1 time and 1 time alone )

This single time for less than 10 minutes, wildblue ran as fast as
my friends enjoy on Roadrunner!

This was as if they were searching for my modem and
after they found it, the speed went up to about 1/4 of the
speed we have been paying so much for!!

Why did wildblue have to turn our internet on simply to de-authorize
our wildblue modem? Why didn't they just keep on with their old
scheme of not allowing me to use the internet? What right did
they have to turn my internet service off at all, as I always paid
my bill on time? Why didn't they turn off the costs of my wildblue
service when they turned my service off so often?

Funny, we were not able to reach the internet at the time we
called to cancel wildblue but after they finally found our modem
address to de-authorize our service, the internet suddenly
appeared and at a very much faster speed than we were able
to use, save that single time when we got the speed we paid for!

This proves to me just how badly I have been cheated by them.
All those times I could not use the internet with wildblue, they
had simply turned me off!! I should get a refund for all the weeks
and months total during which the reason I could not use wildblue
for internet was obviously that they had selectively and intentionaly
turned my service off

And I was never late on my payment to them ever! They were in
the habit of turning me off for extended periods and on a highly
frequent basis. They owe me a very large refund as well as a public
apology to all of us who have suffered from these service drops.

We upgraded our service with them twice in an effort to get faster
speeds than our $9.95/month dialup gave us. Neither of these
upgrades did anything at all except for increasing what we paid for
the service that we never got.

Our modem is still acting as it has for most of this 2 year
fiasco, the internet is still there but I can no longer use it.
 ( Nothing much has changed !!! )

Most of the time when we were able to use wildblue, it
only downloaded data at about 1/4 of the speed of our dialup.
We now have our 2nd phone line and are past the absurd 2
year contract.

We only gained a slight benefit from having wildblue, which
was when we wanted to use the phone for calls instead of
for our dialup. But we now have 2 lines and can both
access the Internet and talk on the phone at the same time.

No wonder we have had such a terrible time with this
wildblue scam, they seem not to have turned us on in
the beginning. I guess this is why they never answered
any of my emails complaining of their poor service. It
is also most likely the reason why they never finished
the install in the beginning and caused me to buy my
own new parts as well as properly install the dish and align it
myself.

Why did I have to wait for my 2 year contract to be over
to avoid paying them their crooked early cancellation
fee? If wildblue was not available in my area then why
did they want the early cancellation fee?

Beware of this scam, They will take your money and then
run away from all their obligations to their subscribers.
Their so called 90 day equipment warranty is worthless
because they refused to complete the hacked up installation
and never replaced the junk modem they installed.

I learned they installed A junk modem during their hacked up
install, when the new modem I purchased outright myself gave
me their own message on my computer screen that the modem I
was removing had already been reported as scrap!!

( Imagine that !!! )

Why would they ever answer any complaints from someone who
lived in an area in which wildblue was not available?

Why did they take my money then?
After this, we had to give them our Dishnetwork account
numbers and they then found us but added in amazement
that wildblue was not available in our area!!! (Imagine that)

We signed up for wildblue through Dishnetwork, but we were
not able to get any help from Dishnetwork to correct the
many problems with the sorry wildblue service. Dishnetwork
said wildblue was a separate company and they had no way
to help us other than to give us the wildblue phone number
and web address.

Wildblue never had anyone answer a single email we sent
asking for them to finish their hacked up installation. They
never had anyone reachable at their phone number unless
we waited on hold for often more than an hour just to listen
to some ignorant uncaring person tell us our new $3000.00
computer was too slow to use wildblue service.

It did not matter to wildblue that we could not connect to
the internet with their equipment or service and they wanted
to charge us more than $100.00 to check the install which
was made that same day. ( And did not work !! )

We were never able to contact the installer who hacked up
our install, because he left nothing with his or his business
name that was readable. The phone number for his cell phone
always returned a message that the phone was either out of
area or turned off. The business phone number he left reached
a payphone in a laundromat. We never thought to get the
license number from his car.

I really hope someone has the time and money and legal
resources to either put an end to this scam, or at least
force them to only be paid for service actually received by
their subscribers.

I would be very happy if I could get a refund for all the totaled
weeks and months in which we could not find the internet on
our wildblue satellite system. From all the reviews I have read
on the internet since my mistake in believing their false
advertisements, I am but a single person among the thousands
of duped customers who fell for their hype.

If I only had to pay for wildblue at a prorated cost related to the
actual speed we received as compared to the speed we were
charged for, then wildblue would probably only cost $5.00 a month.

As to their advertised speeds, they very seldom were able to
exceed the speed of my dialup which I had to keep just to have
internet access.

Only 1 time in 2 years of my suffering with wildblue did they
provide me with their advertised speed. But this was for less
than 10 minutes total time.

I am now using my old dialup which I was never able to
drop when we had wildblue because wildblue was seldom
available.

I now do not have my browser popping up the old and tired
messages that I have lost my Internet connection.

I now no longer spend or waste my time hitting the re-try button
to see if I can get a webpage. I am very happy with my old
slow but dependable dialup service.

I do however wish to say that my upload speeds on dialup remain
much faster than they ever were on wildblue. And I can now
attach pictures to my emails I send on dialup without having
to re-send because of wildblue's "OOPS, an error ocurred"
message. I learned early on that if I was going to try to send
a picture on wildblue, I could only send a single picture at
a time because they could not handle multiple attachments.
If I wanted to send someone 5 pictures on wildblue, I usually
had to send 5 emails and expect to read their "OOPS" many
times. Often wildblue caused me to spend more than an hour
just to send an email with a single picture attached, because
of their "OOPS".

And as well, I am saving about $100.00 per month by not
having to pay them any longer.

Buyer beware, because you need to research well before you
also fall victim to this disaster of an internet service.

I have disconnected the wildblue modem and am awaiting the
shipping box they said they would send to me for returning the
modem, power supply and tria to them. I have these items all
ready for the shipping box, but I expect I will need to call them
again next week to let them know I still have received no box
as they told me I would. I can only imagine their probable
response to me, they will probably again tell me that they have
no record of me and that wildblue is not available where I live.

Thanks for reading

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